Shipping policy

Shipping and Freight (Tables are being updated, if in doubt, please contact us)

Shipping costs depend on the destination and the value of the order.

Shipping costs are waived in the following cases:

  • Purchases over €500 for delivery in mainland Portugal and mainland Spain.
  • Purchases over €750 for delivery to France, Monaco, Belgium, Holland, Austria, Luxembourg, Slovenia, Czech Republic, Hungary, Poland, Slovakia, Lithuania, Latvia, Estonia, Italy, Denmark, Ireland, Spain (Balearic Islands², Canary Islands), Portuguese Islands (Azores and Madeira), Germany, United Kingdom.
  • Purchases over 1000€ for delivery to Croatia, Greece, Bulgaria, Finland, Romania, Sweden
  • Purchases over 1500€ for delivery to Switzerland, Bosnia and Herzegovina, Serbia, Norway
  • Purchases over €2500 for delivery to Iceland, Albania, Cyprus, Faroe Islands, Ukraine, Kosovo, Malta, Montenegro, Macedonia and Spain (Ceuta, Mellilla), Turkey.

In the tables below, you can see the cost, depending on the weight and type of delivery service.

*All transit times are estimated times and not actual times.

All prices shown include VAT.

TABLE PT: Deliveries in mainland Portugal (Estimated delivery between 24 and 48 h*)

Weight class (Kg)

DPD HOME

CTT

DPD+SHOP

DPD PICKUP

CTT POSTO

PALETE

0-0,99 - 4,99€ 4,59€ 4,99€ 4,49€ -
0-9,99


4,99€

1-4,99 - 5,39€ 4,99€ 4,,99€ 4,89€ -
5-9,99  - 5,99€ 5,59€ 4,99€ 5,49€ -
10-19,99 7,59€ - - - - -
10-14,99 - 7,29€ - - 6,59€ -
15-19,99 - 8,49€ - - 7,99€ -
20-29,99   8,99€  - - - - -
20-24,99 - 9,89€ - - - -
25-29,99 - 10,99€ - - - -
30-31,99 12,99 16,99€



32-199 - - - - - 59€
200-499 - - - - - 89€
500-999
   -   - - - - 119€
1000-3000
- - - - - 299€

 

NOTE: You must select the DPD Pick Up Point or CTT Posto at the end of checkout. If you don't select any point, we will send your order to the Pick Up and CTT Posto point closest to your postal code.

TABLE SPAIN: Deliveries in mainland Spain (Estimated delivery between 24 and 72 h*)

Weight class (kg)

CTT EXPRESS 

HOME

CTT EXPRESS

 PICKUP

DPD SEUR

 HOME

SEUR SHOP

DPD PICKUP

PALETE

0-0,99 5,49 4,99€ 5,89€ 5,29€ -
1-1,99 - - - 5,69€ -
0-1,99 6,99€ - 6,49€ - -
1-2,99

6,79€

1-4,99 6,99€ 6,39€ - - -
2-2,99 - - - 6,29€ -
2-4,99 - - 6,99€ - -
3-3,99 - - - 6,69€ -
3-4,99

7,79€

4-4,99 - - - 6,99€ -
5-5,99 - - - 7,99€ -
5-7,99 - - 9,99€ - -
5-9,99 8,79€ 8,29€ - - -
5-6,99

9,43€

6-6,99 - - - 8,49€ -
7-7,99 - - 10,29€ 8,99€ -
8-8,99 - - 11,29€ 9,99€ -
8-9,99 - - 11,99€ - -
9-9,99 - - 12,59€ 10,99€ -
10-19,99 - - 19,99€ - -
10-14,99 10,49€ 9,99€ 15,79€ - -
15-19,99 13,79€ 12,99€ 20,19€ - -
20-29,99
-
-
29,99€
-
-
20-24,99
15,39€
-
25,94€
-
-
25-29,99
16,99€
-
30,99€
-
-
30-31,99
25,49€

36,39€


32-49,99
-
-
-
-
39,99€
50-99,99
-
-
-
-
59,99€
100-149
-
-
-
-
89,99€
150-199
-
-
-
-
99€
200-599
-
-
-
-
129€
600-999
-
-
-
-
249€
1000-3000
-
-
-
-
480€

 

NOTE: You must select the DPD Pick Up Point or CTT Posto at the end of checkout. If you do not select a point, we will send your order to the Pick Up and CTT Posto point closest to your postal code.


TABLE PT-Ilas: Deliveries to the Azores and Madeira Islands, by Sea (Estimated delivery between 4 and 14 Days*), by Air (Price on request)

Weight class (Kg) Azores by Air Azores Via Marítima Madeira by Air Madeira Via Maritima
0-0,99 - 8,99€ - 8,99€
1-4,99 - 11,99€ - 11,99€
5-9,99
- 14,99€ - 14,99€
10-19,99 - 26,99€ - 26,99€
20-29,99 - 39,99€ - 39,99€
30-31,99
59,99€
59,99€
32-49,99 - 69,99€ - 69,99€
50-99,99 - 79€ - 79€
100-199,99 - 89€ - 89€
200-999,99 - 299€ - 299€

 

TABLE Germany FROM: (Estimated delivery between 2 and 5 Days*)

Weight class (kg) DPD Home DPD PickUp Shop

Pallet

0-0,99 12,49€ 10,99€ -
1-2,99 15,99€ 13,99€ -
3-4,99 19,99€ 17,99€ -
5-9,99 21,99€ 18,99€ -
10-19,99 23,99€ - -
20-29,99
36,99€
-
-
30-31,99 55,49€

32-99,99
- - 119€
100-399 - - 299€
400-699 - - 399€
700-1999 - - 599€

 

TABLE Bosnia Herzegovina and Serbia BIH RS: (Estimated delivery between 5 and 10 Days*)

Weight class (kg) DPD Home

Pallet

0-0,99 35,49€ -
1-2,99 43,59€ -
3-4,99 51,79€ -
5-9,99 56,29€ -
10-19,99 61,09€ -
20-29,99
94,39€
-
30-31,99 119,00€
32-99,99
- 239€
100-399 - 479€
400-699 - 579€
700-1999 - 739€

 

Swiss CH TABLE: (Estimated delivery between 3 and 5 days*)

Weight class (kg) DPD Home

Pallet

0-0,99 32,49€ -
1-2,99 35,79€ -
3-4,99 40,99€ -
5-9,99 43,29€ -
10-19,99 46,99€ -
20-29,99
57,99€
-
30-31,99 66,55€
32-99,99
- 139€
100-399 - 329€
400-699 - 429€
700-2999 - 629€

 

TABLE Iceland ISL: (Estimated delivery between 5 and 10 Days*)

Weight class (kg) DPD Home

Pallet

0-0,99 59,29€ -
1-2,99 74,79€ -
3-4,99 98,59€ -
5-9,99 105,89€ -
10-19,99 124,59€ -
20-29,99
185,79€
-
30-31,99 225,99€
32-99,99
- 349€
100-399 - 579€
400-699 - 799€
700-2999 - 899€


TABLE Norway NOR: (Estimated delivery between 3 and 5 Days*)

Weight class (kg) DPD Home

Pallet

0-0,99 39,99€ -
1-2,99 46,69€ -
3-4,99 58,92€ -
5-9,99 62,99€ -
10-19,99 69,99€ -
20-29,99
92,59€
-
30-31,99 112,99€
32-99,99
- 239€
100-999 - 479€
1000-2999 - 739€

 

TABLE United Kingdom UK: (Estimated delivery between 5 and 8 Days*)

Weight class (kg) DPD Home

Pallet

0-0,99 19,99€ -
1-2,99 23,99€ -
3-4,99 29,99€ -
5-9,99 30,99€ -
10-19,99 34,99€ -
20-29,99
48,99€
-
30-31,99 74,99€
32-99,99
- 239€
100-399 - 479€
400-699 - 579€
700-1999 - 739€

 

TABLE EUR1: Deliveries in mainland France, Monaco, Belgium, Luxembourg, Netherlands, Austria, Czech Republic, Hungary, Poland, Slovakia, Lithuania and Slovenia, ES (Balearic Islands) (Estimated delivery between 3 and 5 days*)

Escalão peso (kg) DPD Home

DPD Pickup Shop

Pallet

0-0,99 14,99€ 10,99€ -
1-2,99 18,29€ 13,99€ -
3-4,99 22,99€ 17,99€ -
5-9,99 25,29€ 18,99€ -
10-19,99 26,19€ - -
20-29,99
38,99€
-
-
30-31,99 58,99€

32-199
- - 114€
200-999 - - 300€
1000-2999 - - 600€

 

TABLE EUR2: Deliveries in Estonia, Latvia, Italy, Canary Islands (Spain), Ireland , Denmark, (Estimated delivery between 3 and 8 Days*)

Weight class (kg)
DPD Home

Pallet

0-0,99 16,29€ -
1-2,99 22,29€ -
3-4,99 29,99€ -
5-9,99 34,49€ -
10-19,99 38,99€ -
20-29,99
54,39€
-
30-31,99€ 81,99€
32-199
- 240€
200-999 - 420€
1000-2999 - 600€
 

TABLE EUR3: Deliveries in Greece, Croatia, Finland, Bulgaria, Romania, Sweden, Ceuta (ES), Malilla (ES) (Estimated delivery between 4 and 10 Days*)

Weight class (kg) DPD Home

Pallet

0-0,99 21,99€ -
1-2,99 27,99€ -
3-4,99 39,99€ -
5-9,99 42,99€ -
10-19,99 47,99€ -
20-29,99
69,19€
-

30-31,99

99,00€
32-199
- 240€
200-999 - 480€
1000-2999 - 740€

 

TABLE EUR4: Deliveries in Albania, Cyprus, Faroe Islands, Kosovo, Malta, Montenegro, Macedonia, Turkey, Ukraine (Estimated delivery between 5 and 15 Days*)

Weight class (kg) UPS

Pallet

0-0,99 64,99€ -
1-2,99 69,99€ -
3-4,99 96,99€ -
5-9,99 176,99€ -
10-19,99 278,99€ -
20-29,99
379€
-
30-199
- 340€
200-999 - 580€
1000-2999 - 840€

 

USA / CANADA TABLE: Deliveries in the United States of America and Canada (Estimated delivery between 5 and 30 Days*) 

Weight class (kg) UPS

Pallet

0-9,99 120€ -
10-1,99 180€ -
20-49,99 440€ -
50-99,99 - 660€
100-499,99 - 780€
500-999,99 - 1140€
1000-3000
- 1800€

 

NOTE: If you don't see the shipping costs for the product/weight in question, you can contact us directly at info@iot-pool.com.

REST OF THE WORLD TABLE (Estimated delivery between 3 and 30 days*)

Weight class (kg) UPS

Pallet

0-0,99 224€ -
1-2,99 328€ -
3-4,99 404€ -
5-9,99 555€ -
10-19,99 822€ -
20-29,99
1119€
-
30-39,99
1379€ -
40-500 - 1500€
500-1000 - 1900€
1001-1999 - 2400€

 

 

NOTE 1: There may be cost errors in this table for which ioT-Pool.com cannot be held responsible, so the value shown in the purchase simulation always prevails. If the shipping costs for the product/weight in question are not shown, you can contact us directly at: info@iot-pool.com


NOTE 2: For countries outside the European Union we only cover the shipping costs (freight), any other costs such as customs clearance, tariffs and taxes are borne by the buyer.

 

Receipt of equipment

In order to guarantee liability for potential damage incurred during the transportation of products and based on the instructions of the transport companies, we inform you of the following procedures to be followed upon receipt:

- Visually inspect the outside of the packaging;

-If there is any evidence of damage to the packaging, you must immediately reject the order and not accept it, otherwise you will be held responsible for the damage.

- If it is not possible to check the contents of the package on receipt, the carrier's delivery document must state “Damaged package / Crumpled / torn / wet box, etc.”;

- If any minor anomalies are found in the packaging, even if you do not think the product has been damaged, the carrier's delivery document must state “Damaged packaging / Crumpled / torn / wet box, etc.”;

- If you notice any damage to the product when you open the package, you must inform info@iot-pool.com within 24 hours of receiving the goods. You must keep everything that was used in the package for later investigation by the carrier and/or the supplier and you must take photographs of the product and the package.
In the absence of this procedure, ioT-Pool.com reserves the right to decline any responsibility for what has happened.

We would also like to inform you that any claim made in this regard which does not include a record of the anomalies or damage on the carrier's proof of delivery will not be considered by us.

It is mandatory to have means of unloading at the place of delivery, whether physical or mechanical, in order to guarantee the unloading of the means of transport. The carrier does not unload the goods from the means of transport onto the ground.
Transport conditions

DELIVERY

Proof of delivery will be provided by the signature of the consignee on the relevant delivery sheet, presented by the carrier's delivery driver. If the consignee is a legal person (company), proof of delivery will be provided by the signature of a duly authorized employee of the company at the address on the waybill.
The signatures identified above may be replaced by the recipient's numerical signature, as well as its reproduction, which constitutes proof of delivery. The Carrier and ioT-Pool.com recognize this type of numerical signature as having the same value as a traditional paper signature. After one (1) year without undelivered parcels and goods stored at the premises of the carrier or ioT-Pool.com having been duly claimed or picked up by the addressee, ownership of them passes to ioT-Pool, which may dispose of them in the most appropriate manner and is entitled to be reimbursed for the costs incurred by the storage measures operated.
LIABILITY

Without prejudice to the foregoing and unless otherwise required by law, and without prejudice to compliance with the complaints procedure set out in clause 7a of these terms and conditions, ioT-Pool.com shall only be liable for partial loss or damage to the goods transported if the consignee has made a booking entry on the relevant delivery sheet when the goods are delivered by the Carrier, which includes any anomalies in the packages.

If the carrier is unable to unload the goods for any reason, such as the wrong address, improper access, lack of unloading facilities, absence of a recipient or contact person to receive the goods, etc., it may incur extra delivery costs. These costs, which will not be refunded in the event of the goods being returned, even in the case of orders with free postage, will be deducted from the total value of the order.
National Transport

The Carrier/ioT-Pool is responsible for the total or partial loss of the goods or for any damage that occurs between the time of collection and the time of delivery. The Carrier/ioT-Pool is liable for the acts and omissions of its employees, representatives or subcontractors as if they had been committed by it. The liability of the Carrier/ioT-Pool is triggered by the value of the goods at the time they were entrusted to it, the value of their repair or the direct costs of reconstituting the documents. The amount of compensation for loss or damage may not exceed €10 (ten euros) per kg of gross weight of missing or damaged goods, with a maximum limit of €300 (three hundred euros) per order. This compensation limit per kg only applies in cases where the commercial value of the goods is higher. In all other cases, the commercial value of the goods will always determine the amount of compensation due. Compensation for delay in delivery may not exceed the price of transportation and is only due when the party concerned demonstrates that damage has been caused. For the purposes of delay in delivery, the transport service begins when the collection is made and not when it is requested from the Carrier. The liability of the Carrier/ioT-Pool is excluded if the loss, damage or delay is due to the nature or defect of the goods, the fault of the consignee, unforeseeable circumstances or force majeure. The liability of the Carrier/ioT-Pool is also excluded if the loss or damage results from the risks inherent in any of the following facts: a) lack of or defective packaging for goods which by their nature are subject to loss or damage when not properly packaged; b) maintenance, loading, stowage or unloading of the goods by the consignor or consignee, or by persons acting on their behalf; c) insufficient or imperfect markings or symbols on the packages.
International transport

However, for international shipments, if the goods are shipped by plane, the liability limitation criteria set by the Warsaw Convention apply, i.e. the Carrier/ioT-Pool's liability limit is set at 16.5837 DTS per kg, equivalent to €20 per kg.

Delay

ioT-Pool.com undertakes to make every effort to provide the service on time. In the event of a delay in delivery in national or international transportation, subject to the application of the legal or regulatory provisions in force, the liability of DPD or another carrier is limited to the price of transportation.

Indemnifiable Loss

The Carrier/ioT-Pool cannot be held liable for intangible or indirect damage, whatever the cause.
Export (countries outside the EU)

All orders destined for countries outside the European Union are shipped under the DAP (Delivered at Place) Incoterm with the following responsibilities:

Unloading - Seller
Handling - Seller
Storage - Seller
Customs bureaucracy - Buyer
Import duties - Buyer
Transportation within the country of destination - Seller
Insurance in the country of destination - Seller
Unloading of goods - Buyer
Delivery claims

It is the recipient's responsibility, at the time of delivery, to check that the package(s) or pallet(s) do not show any signs of damage or packaging defects:

1- Write on the carrier sheet “damaged package or pallet”. Never write “subject to check”.

2- After checking the contents of the packages or pallets, send a complaint within 48 hours to info@iot-pool.com, attaching photographs of the damage (package and item), a description of the damaged item(s) and their quantity, together with the order number and/or invoice number.

3- If there is no visible damage, you have 5 days to formalize your complaint to ioT-Pool, in writing to info@iot-pool.com, attaching photographs of the damage (volume and item), a description of the damaged item(s) and their quantity, together with the order number and/or invoice number.

Important note:

If the consignee receives the goods without checking their condition with the carrier or without formalizing the reservations referred to in the previous points, the goods will be presumed to be in good condition and the power to raise these reservations will be lost.

It is compulsory to have means of unloading at the place of delivery, whether physical or mechanical, to guarantee the unloading of the means of transport. The carrier does not unload the goods from the means of transport onto the ground.